![]() You can leave the phone powered on or shut it off, just don't try to do anything with it while you're waiting, or you may reset the countdown. ![]() The next step is to reset your account password from another device, then wait for 24 (or 72 - see above) hours before trying to set it up. If that would usually be the phone you're trying to unlock, the recovery tool will walk you through the steps to disable 2FA or use a CAPTCHA code. If you're using two-factor authentication, you'll need a way to authorize your account. Make sure your phone is charged and turned on, and make sure you have access to a phone using the recovery number or the recovery account email. We'll go over how to do that in the next section, but if you already did it, you can click this link to start the recovery process. The first, using the Google account recovery tool, will only work if you took the time to set up a backup phone (and can swap your SIM card with another phone to get a text) or second email account. What should I do if I don't know the password? But it is done with the best intentions, and it's better than seeing your bank account emptied. You'll need to wait 24 hours after a password change before you can use the Google account to set up a device, and that's a Google decision, not the company that made your phone. This is done to prevent "suspicious" activity, like stealing someone's Google password and changing it, then logging into a device with the new password to harvest someone's data (banking information or other financial details like an Amazon account, precisely). When you change the password on your Google account, you might not be able to use the new password on another device for 24 hours (or 72 hours for older phones). But there are some things you need to know about that, too. If you have unmitigated access to your account from another device, you can reset your password to regain access to the phone after resetting it. When this happens on your account, and you have access from another phone (or tablet or computer), your first instinct is to reset your Google account password. ![]() (Image credit: Joe Maring / Android Central) Resetting the phone through the settings should remove the account before it erases the data, but it often doesn't. The problem is when you reset your phone through the recovery menu or buy a used phone that still has FRP active, you might need to know the account username and password that was last used on the phone to sync with Google's servers. Every company that makes phones with access to Google Play uses this feature, and some also have their own version that can do the same thing through their accounts.Įven a great idea seems bad when it keeps you from using your phone. Or if you've found a phone and can't use it, you'll be more likely to turn it over to the police. But if you can't use my phone, you're less likely to steal it. If you steal my phone, you can't unlock the screen to use it, and if you reset it through the phone recovery menu, you need my Google account information to set it up again. It's called FRP ( Factory Reset Protection), and it's used to make stolen phones less valuable. In all recent versions of Android, once a phone is tied to a Google account, you need to use the same account and password to "unlock" it if you reset it. Why you can trust Android Central Our expert reviewers spend hours testing and comparing products and services so you can choose the best for you.
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